Shipping Policy & Rates – Sunglass Museum

Free Shipping in U.S - Free International Shipping for orders $75 and up

Shipping Policy & Rates


FREE SHIPPING anywhere in the USA

Be aware that until further notice USPS First Class mail is delayed and tracking information is also delayed due to Covid-19.  International orders (outside of the USA) are experiencing delays with some orders taking up to 45 days for delivery due to Covid-19. The Sunglass Museum is capable of processing your order without delays however we can not control how inbound mail is handled and are not responsible for lost mail.  

FREE INTERNATIONAL SHIPPING on you order of $75 or more (see countries that apply)! We commonly use USPS First Class or Priority Mail for all United States shipments, which typically takes 2-5 business days but can sometimes take up to 10 days. Please email us at info@sunglassmuseum.com if you have any concerns. For U.S. orders, shipping options are as follows:

Domestic Orders - USA

  • FREE USPS First Class Mail, 2-7 business days 
  • USPS Priority Mail $8.50 and up (dependent on weight), 2-5 business days
  • USPS Priority Mail Express $32.95 and up (dependent on weight) 1-2 business day guarantee
  • Fed Ex 2 Business days guaranteed $9.95

Please note that, except for USPS Priority Mail Express, delivery times are not guaranteed. Prices are dependent on weight and size of box. Usually only bulk orders will require additional postage.

International Orders - Everywhere outside the U.S.

Canada

  • FREE SHIPPING for orders of $75 and up 7-21 business days ( 14-45 days until further notice )
  • USPS First Class Mail $7.95 7-21 business days (14-45 days until further notice )
  • USPS Priority Mail $19.95 and up (dependent on weight) 6-10 business days ( not available until further notice )
  • USPS Priority Mail Express $31.95 and up (dependent on weight) 3-5 business days guarantee ( not available until further notice )

Australia, Brazil, European Union, Georgia, Israel, Japan, Malaysia, Singapore, South Korea, Russia, currently not shipping to Italy, France, Latvia, and Ukrain until further notice.

  • FREE SHIPPING for orders of $75 and up 7-21 business days (14-45 days until further notice )
  • USPS First Class Mail $7.95 7-21 business days (14-45 days until further notice )
  • USPS Priority Mail $29.95 and up (dependent on weight) 6-10 business days ( not available until further notice)
  • USPS Priority Mail Express $49.95 and up (dependent on weight) 3-5 business days (not available until further notice) 

All other countries 

  • Rates are calculated real time by DHL

 

More info for international orders

Please note that, except for USPS Priority Mail Express, delivery times are not guaranteed. Prices are dependent on weight and size of box. Usually only bulk orders will require additional postage.

International shipments using USPS First Class generally arrive within 7-14 business days after shipping. In some unusual cases, shipment can take up to 3-5 weeks, depending on your country's customs operations and delivery systems. Deliveries via DHL are much faster but require additional payment.

To help alleviate issues with tariffs and importing fees, we aim to mark all international deliveries as sunglasses, unless asked not to do so, although we are not responsible for any tariffs and/or taxes your country of residence might charge for your parcel. 

Please note that not every country and destination offer package tracking. Therefore, we cannot guarantee any international deliveries not sent by a premium delivery that requires signature.

Shipping Upgrades
We offer Signature Confirmation which can be purchased at checkout. We offer 3rd Party Shipping Insurance, which can be purchased by contacting us at info@sunglassmuseum.com

Here’s what each upgrade entails:

Signature Confirmation ($2.95). For extra security, your delivery will require a signature upon delivery. (Please note this not available until further notice)

Third-Party Shipping Insurance ($2.00 for the first sunglass, $1.00 for additional sunglasses, for up to $300.00 with Free Standard Shipping). You will be insured for packages lost or damaged in transit. Packages that are delivered and claimed by the recipient as not delivered will not qualify. 

Shipping Policies (U.S. and International)

Please note that all packages over five (5) pounds may require special shipping quotes. Please email us at info@sunglassmuseum.com for any special shipping quotes and shipping questions.

Orders are processed within 1-2 business days excluding U.S. holidays. Tracking information will be emailed with a notification that your order has shipped as soon as it is processed.

Sunglass Museum ships to your address exactly as you entered it at checkout. For this reason, please make sure your shipping address is 100% correct, as we are not responsible for any errors with order entry. All refused or returned packages are subject to a 15% restocking fee. There is no refund on shipping fees for any refused, unclaimed, or unpaid duty or taxes. We do not refund International packages returned after 75 days due to unpaid duty or taxes. We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier. In such situations, please contact the carrier directly.

 

 

Following are the updates received today from the UPU concerning service impacts due to COVID-19:

  • Armenia
    Armenia's post advises customers to expect serious delays in processing of inbound and outbound mail until further notice due to suspension of flights resulting from the outbreak and spread of the coronavirus (COVID-19). Impacts on operations will affect quality of service for all types of inbound and outbound mail. Therefore a situation of force majeure is declared and for safety reasons, delivery may be conducted via methods that restrict direct contact. For mail items requiring signature on delivery, the addressee's signature may be replaced by the postal employee's signature, together with the delivery code, in the signature field.
     
    Australia
    Australia Post advises that it has temporarily suspended signature upon delivery for inbound items, effective immediately, in order to limit face-to-face methods of delivery and reduce the risk of the spread of the coronavirus (COVID-19).
     
    Austria
    Austria's post advises that it is currently unable to send letters and parcels to a constantly increasing number of countries both inside and outside the European Union due to suspension of outbound flights. It will stop accepting mail for destinations where no transport capacities are available. Additionally, signature on delivery for inbound items will be suspended in order to avoid human contact. All items that require the addressee's signature are now deposited in their mailbox or in a secure location with signature by the postal employee on their portable device. If delivered to the recipient in person, the employee will likewise sign on the recipient's behalf. A situation of force majeure regarding quality of service has been declared until the situation has returned to normal.
     
    Canada
    Canada Post advises that it is experiencing significant disruption to its daily operations due to exceptional precautionary measures taken to minimize spread of the coronavirus (COVID-19). Due to considerable disruption with regard to airlines and other transport providers, service quality for international inbound and outbound services will be impacted. Canada Post is therefore declaring a situation of force majeure in relation to all international mail items.
     
    In addition, Canada Post has suspended signature for any deliveries. Instead, its delivery agents will apply "safe drop" procedures whenever possible. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring payment of duties and taxes.
     
    Cayman Islands
    Cayman Islands Postal Service advises that all international flights have been suspended due to the coronavirus (COVID-19) pandemic. The postal service says it is unable to accept further inbound mail and will be unable to send outbound mail from March 20 through April 12. It is therefore declaring a situation of force majeure and has stopped accepting these mail items until sufficient transport capacity becomes available.
     
    Chile
    Chile's post advises that due to a lack of international air transport capacity it is unable to dispatch international outbound mail. This applies to all countries except Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay and Uruguay. International inbound mail addressed to Easter Island will no longer be accepted. There will be delays in processing and delivery of international inbound mail. Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact. These measures are a result of reduced workforce and domestic and international flight connections in response to the coronavirus (COVID-19) pandemic.
     
    Croatia
    Croatian Post advises it has implemented a special process for postal items subject to signature upon delivery in order to limit spread of the coronavirus (COVID-19) and in the interest of the health and safety of its staff. Items will be placed in the addressee's mailbox or at the front door. In the signature field, the postal carrier will enter a code to indicate that the item has been delivered without the recipient's signature. This measure aims to avoid contact between recipients and postal staff. Croatian Post is treating this situation as a case of force majeure.
     
    Cyprus
    Cyprus Post advises that due to the measures taken by the government of Cyprus to reduce the spread of the coronavirus (COVID-19), including self-quarantining of staff, expect significant delays in delivery of all inbound mail. Postal items that would ordinarily require written proof of delivery can be deposited with the addressee's
     consent in their mailbox or secure location with signature by the mail carrier.
     
    Ecuador
    Ecuador's post has suspended all postal services until further notice due to a state of emergency declared by the government in response to the outbreak and rapid spread of coronavirus (COVID-19).
     
    El Salvador
    El Salvador's post advises that the government has instituted a nationwide quarantine until April 1, or possibly a later date, in an effort to reduce the spread of the coronavirus (COVID-19). The post says it will significantly reduce its workforce across the logistics chain which will affect service. In addition, access to post offices is subject to restrictions.
     
    Estonia
    Estonian Post has suspended signature on delivery for inbound items until further notice in order to avoid social contact and reduce the risk of the spread of the coronavirus (COVID-19). Where possible, items will be delivered to mailboxes; otherwise, they will be delivered in person with the indication "Courier" in place of signature. 
     
    French Polynesia
    French Polynesia's post advises that it is currently unable to accept international mail items due to the reduction in the number of flights offered by partner airlines and new measures to protect against the coronavirus (COVID-19). French Polynesia's post is declaring a case of force majeure and has stopped accepting these international mail items until March 31.
     
    Germany
    Deutsche Post advises that in order to limit spread of the coronavirus (COVID-19) and in the interest of the health and safety of staff, special processes have been put in place for postal items subject to signature upon delivery. Parcels and registered items that would ordinarily require the addressee's signature can now be deposited in the addressee's mailbox or in a secure location on their premises, with signature by the postal carrier on their portable device. In cases where items are delivered to the recipient in person, the employee will sign on the recipient's behalf. These measures are aimed at avoiding contact between the recipient and the portable device. Deutsche Post is considering this situation as a case of force majeure.
     
    Georgia
    Georgian Post advises customers to expect serious delays in delivery of inbound mail due to staff shortages as steps are taken to reduce the risk of spread of the coronavirus (COVID-19). A situation of force majeure has been declared regarding acceptance of mail items until sufficient transport capacity becomes available. There also are serious delays in outbound mail traffic to all destinations due to suspension of flights. Also, mail that ordinarily would require signature on delivery will be delivered to customers indirectly. It will not be mandatory for Georgian Post to collect and provide written proof of delivery.
     
    Honduras
    Honduras' post advises that the country is under quarantine through March 21 as part of government measures to reduce spread of the coronavirus (COVID-19). In order to minimize social contact and protect its workers, the post has significantly reduced its workforce, impacting performance. Access to post offices is also subject to restrictions and special conditions as part of the preventive measures.
     
    Hong Kong
    Hongkong Post advises that the processing of all inbound and outbound mail is now back to normal.

    Ireland
    An Post advises that it has suspended signature on delivery for inbound items to reduce the risk of spread of the coronavirus (COVID-19) and keep staff and customers safe. Delivery will be conducted via methods that limit direct contact.

    The post is no longer able to meet all of its contractual obligations, in particular quality delivery standards, to a number of international destinations due to the suspension of airline flights. Therefore, all contractually agreed sanctions, especially those concerning penalty payments, are suspended until these flights return to their normal operating schedule.
     
    Israel
    Israel's post advises that it has suspended signature on delivery for inbound items for safety reasons. Delivery will be conducted through methods that restrict direct contact. For all mail items with signature on delivery, no signature will be required and the item will be left at the door, after being scanned and photographed to ensure that delivery has been made. If possible, the name of the addressee shall be recorded.

    Jamaica
    Jamaica Post advises that it will be providing restricted postal services following a government announcement that all non-essential work, in both the public and private sectors, should be conducted from home or remotely in an effort to contain the spread of the coronavirus (COVID-19). Through March 24, there will be impacts on the processing of all inbound and outbound mail, including inability to guarantee delivery standards and a reduced workforce at the international mail processing center and other facilities.
     
    Kuwait
    Kuwait's post has suspended processing of all outbound and inbound mail until further notice due to government measures aimed at minimizing the spread of the coronavirus (COVID-19). The government has suspended work in all government and private sectors for a period of two weeks beginning March 12. All commercial flights to and from Kuwait international airport are suspended until further notice. Mail will not be accepted until sufficient transport capacity becomes available.
     
    Latvia
    Latvia Post has suspended processing of all inbound and outbound international mail conveyed via passenger air transport until further notice. The government of Latvia has declared a state of emergency in response to the spread of the coronavirus (COVID-19). As a result, Latvia Post is declaring a situation of force majeure and will strive to find alternative means to convey its outbound mail by truck or cargo air transport. Customers are advised that there may be significant delays in the meantime. For preventive purposes, shipments are stored in a warehouse for 72 hours prior to transport. The post also will store postal items at its offices for up to 60 days to alleviate customers' concerns about having to collect items immediately, and also to help to reduce the flow of customers at post offices.
     
    Lebanon
    Lebanon's post advises that with the suspension of flights at Beirut's airport, as part of national measures to combat spread of the coronavirus (COVID-19), it is unable to offer outbound mail services to international destinations. It has stopped accepting this mail until passenger flights are resumed. Domestic operations and mail delivery are continuing with some changes.
     
    Lithuania 
    Lithuania Post advises that in order to minimize the spread of the coronavirus (COVID-19) and adhere to Lithuania government requirements, all mail requiring signature on delivery will, for security reasons, be temporarily delivered to customers indirectly. Consequently, it will not be mandatory for the post to collect and provide written proof of delivery under these special circumstances.
     
    Luxembourg
    Post Luxembourg has temporarily suspended signature on delivery for inbound items in order to reduce the risk of spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding social contact. As such, delivery will be conducted through methods that restrict direct contact. For all mail items requiring signature on delivery, the addressee's signature will be replaced by the carrier's signature, together with the delivery code, in the signature field.
     
    Malaysia
    Malaysia's post advises customers to expect delays in processing, transportation and delivery of both incoming and outgoing international mail because of suspension of services, flight cancellations, airport shutdowns and implementation of preventative measures to reduce risk of spread of the coronavirus (COVID-19). For inbound mail deliveries, items requiring signature on delivery will no longer be signed at the moment of handover to the recipient. Instead, the post employee will ask for the recipient's name and enter this information in the signature field of the handheld device or delivery manifest.
     

     
    Maldives
    Maldives Post advises that as part of precautionary measures imposed by the government in response to the coronavirus (COVID-19) outbreak, it is suspending processing of all inbound and outbound mail through March 28. This will have a major impact on operations and, consequently, on quality of service for all types of mail. In addition, access to postal outlets is subject to restrictions. The post says service delivery standards cannot be guaranteed and a situation of force majeure has been declared. Maldives Post has stopped accepting international mail items to all destinations until the situation returns to normal.
     
    Malta
    MaltaPost advises that it is suspending signature on delivery as part of efforts to minimize spread of the coronavirus (COVID-19). For these items, the post employee will ask for the recipient's name and ID number, and this information will be entered in the signature field on the registration barcode sticker.
    Moldova
    Moldova's post advises it is suspending processing of all inbound and outbound mail until further notice owing to the suspension of all flights resulting from the outbreak and rapid spread of the coronavirus (COVID-19). Operations and quality of service for all types of inbound and outbound mail will be significantly impacted. Therefore, Moldova's post is declaring a situation of force majeure and ceasing to accept international mail items to all destinations.
     
    Myanmar
    Myanmar Post advises that it will be unable to provide outbound mail services to international destinations due to the suspension of all passenger flights at Yangon International Airport through April 30 as part of national measures to combat spread of the coronavirus (COVID-19). Myanmar Post has stopped accepting international mail items until passenger flights resume. Domestic operations, including mail delivery, continue with some changes.
     
    Netherlands
    Netherlands' post advises that to minimize the spread of the coronavirus (COVID-19), all mail requiring signature on delivery will no longer be signed at the moment of handover to the recipient. A procedure has been established for the carrier to enter a recipient's reference number. This temporary measure will be effective until further notice.
     
    Norway
    Norway's post advises that it is currently unable to send postal items to any countries outside the European Union, with the exception of Australia, Brazil, Canada, Hong Kong, Iceland, Israel, Japan, South Korea, Liechtenstein, New Zealand, Philippines, Singapore, Switzerland, Thailand, Turkey, United Arab Emirates and United Kingdom. Norway's post is therefore declaring a situation of force majeure and has stopped accepting postal items destined for countries not listed above until sufficient transport capacity becomes available. These temporary measures are due to the lack of transport capacity as steps are taken to limit transmission of the coronavirus (COVID-19).
     
    New Zealand
    New Zealand Post has implemented changes to its delivery processes as part of measures taken to minimize the spread of the coronavirus (COVID-19). For all mail items requiring signature, delivery staff will knock on the door, step back, ask for a recipient's name to record proof of delivery, and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If nobody responds at the door and there is no Parcel Leave service in place, delivery staff will leave a card with details of the delivery and return the item to the depot. For all letters and packages not requiring signature, delivery staff will knock on the door, step back and wait for a response. If nobody is home, the post will follow the standard process and leave the item in a safe place or leave a card and return the item to the depot.
     
    Panama
    Panama's post advises that as a result of airlines' lack of capacity as part of coronavirus (COVID-19) prevention measures, it is currently unable to send outgoing mail to the destinations in Africa, Asia, Europe and Oceania, as well as certain Latin American countries - Argentina, Aruba, Ecuador, Haiti, Honduras, Peru, Suriname and Venezuela. Additionally, customers should expect delays in delivery of mail addressed to Panama. Due to the inability to meet normal quality and delivery time standards for various services, Panama's post is declaring a situation of force majeure and is ceasing to accept outgoing and transit mail items for the above-mentioned destinations until such time as airlines inform it that the situation has improved.
     
    Peru
    Peru's post by order of the central government has suspended admission and delivery of domestic and international mail for 15 days. Jorge Chavez International Airport is closed following the country's declaration of a state of emergency in response to the coronavirus (COVID-19) outbreak. Postal services in Peru are suspended through March 30.
     
    Philippines
    Luzon Island a total lockdown of international air and sea transport will be imposed effective March 20. Domestic air, land and sea transport in areas subject to community quarantine have been under total lockdown since March 13. All post offices in areas placed under quarantine are closed through April 12.
     
    Portugal
    Portugal's post is suspending the requirement for signature on delivery for all mail items as part of measures to minimize the spread of the coronavirus (COVID-19). Instead, the carrier will ask the recipient for their name and will enter this information, followed by "CV19," in the signature field. This temporary measure will remain in effect until further notice.
     
    Romania
    Romania's post advises that it is facing difficulties sending international postal items due to new travel restrictions that have led to cancellations of international flights. Customers should expect delays for all types of inbound and outbound mail. With impacts to operations and quality of service, Romania's post is no longer able to meet all of its contractual obligations for international mail and, therefore, all contractually agreed sanctions are suspended until flights return to their normal operating schedule.
     
    Saudi Arabia
    Saudi Arabia's post advises that all letters, parcels and express mail service items requiring signature on delivery will temporarily be delivered to customers indirectly, in order to minimize the spread of the coronavirus (COVID-19) and adhere to government requirements. The mandatory written proof of delivery will be suspended and instead delivery will be based on a code sent to the addressee's mobile phone.
     
    Serbia
    Serbia's post advises it has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products in accordance with measures taken by the government in response to the coronavirus (COVID-19) pandemic. These changes will affect domestic and international quality of service and Serbia's post cannot guarantee service delivery standards during the current state of force majeure.
     
    Singapore
    Singapore Post advises that it is taking steps to minimize spread of the coronavirus (COVID-19) and follow guidelines issued by the government. For inbound mail items, signature on delivery will be suspended. Tracked confirmation of deliveries will continue through usual tracking event scans. Deliveries will be deposited in letter boxes or at parcel locker stations. Inbound service delivery standards cannot be guaranteed. For all outbound mail conveyed through air transport, severe delays are to be expected until sufficient transport capacity becomes available.
     
    Slovenia
    Slovenia's post advises that it is suspending signature on delivery for inbound items to further reduce risk of spread of the coronavirus (COVID-19) and keep its staff and customers safe. Items will be delivered using alternative methods where possible, including delivery to agreed locations without physical contact and delivery without signature. Slovenia's post is currently unable to send mail to many countries inside and outside the European Union due to lack of transport capacity. As a result, Slovenia's post has stopped accepting all express mail items. Letters and packages will be accepted only for those destinations for which transport capacity remains available.
     
    Spain
    Spain's post advises the Spanish government has declared a state of alert through March 28 or possibly a later date in an effort to reduce the risk of the spread of the coronavirus (COVID-19). In order to comply with government directives and minimize social contacts, the post will reduce its logistics chain workforce, including sorting and delivery, impacting service for all types of inbound and outbound mail. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal. The post has implemented a number of special provisions to protect employees, citizens and customers, including a sanitation plan covering postal operations and transportation as well as providing personal safety equipment for staff. Airports remain open although many airlines have canceled their flights to Madrid. Customers are advised there will be major delays in the distribution of international mail until the situation returns to normal.
    Suriname
    Suriname's post advises that the country is in "lockdown" to reduce the risk of spread of the coronavirus (COVID-19) and has stopped international flights and ferry connections with French Guiana (on the eastern border) and Guyana (to the west) until further notice. As a result, Suriname's post has significantly reduced its workforce. Major impact on operations and quality of service for all types of inbound and outbound mail should be expected. A situation of force majeure has been declared until the situation returns to normal.
    Tunisia
    Tunisia's post advises that the government has closed all air and land borders until further notice in order to limit the risk of spread of the coronavirus (COVID-19). The main partner airline Tunisair has suspended all commercial flights and the post is no longer able to send or receive postal items to or from other designated operators.
    Tunisia's post advises that all international flights have been suspended until further notice due to the coronavirus (COVID-19) pandemic. As a result, Tunisia's post has declared a situation of force majeure and has stopped accepting international mail items until sufficient transport capacity becomes available.
    Turkey
    Turkey's post advises that with some of its workforce on leave as part of government efforts to prevent spread of the coronavirus (COVID-19), major impacts on operations are expected. Service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.
     
    United Kingdom
    Royal Mail Group (Royal Mail and Parcelforce Worldwide), as part of UK measures to minimize the spread of the coronavirus (COVID-19), changes the delivery process for all mail items requiring signature on delivery. These items will not always be signed for by the recipient. Where the recipient has not been able to sign for the item but has received it, a code will be entered into the handheld device, and this will constitute evidence of receipt.
    In addition, Royal Mail Group advises that it can no longer guarantee service delivery standards that apply under UPU and associated or related bilateral and multilateral agreements with designated operators and any interested third parties, and is invoking force majeure and analogous provisions to any such standards.